October 24, 2023

Tigo Energy Intelligence Platform: Empowering Solar Installers for Success

Don’t take our word for it — installers in 100+ countries use the EI platform to efficiently manage their fleets, monitoring system-, string-, and module-level issues remotely with no truck rolls required.
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Tigo Energy Intelligence Platform: Empowering Solar Installers for Success

Tigo Energy, the worldwide leader in Flex MLPE, designs innovative solar power conversion and storage products that provide customers more choice and flexibility. But did you know Tigo Energy also provides industry-leading software solutions? In this four-part blog series co-authored by our industry partner Mayfield Renewables, we will overview the Tigo Energy Intelligence (EI) platform — the most powerful solar monitoring and commissioning tool on the market. What is Tigo EI? How is it used? Why are installers winning more business by pairing optimizers with advanced software? This series of blogs is a valuable source for solar professionals overseeing multiple deployments for commercial or residential projects. Follow along with the Tigo blog to learn more.  

Tigo Energy Intelligence (EI) is a product-agnostic monitoring platform that maximizes solar site performance, minimizes O&M costs, and enables rapid commissioning for solar installers everywhere. Installers who use Energy Intelligence software can improve their offering to new customers while easily tracking the performance of existing projects.  

Don’t take our word for it — installers in 100+ countries use the EI platform to efficiently manage their fleets, monitoring system-, string-, and module-level issues remotely with no truck rolls required.  

Automated alerts ensure that any safety or performance issues are resolved quickly to increase system uptime. If a severe issue is detected, installers can submit a support ticket directly to Tigo from the EI platform.  

Best of all, the EI platform is product agnostic. It empowers you to monitor your solar production and performance data, even when third-party equipment is in use.

What can the Energy Intelligence platform do? How is EI being used by installers to scale more efficiently? Let’s look at a few key features.

Powerful Solar Fleet Management
Zoom out for complete visibility of all your installations in a single screen. Sort and filter systems by health status, technologies, locations, and more. Prioritize maintenance and service by identifying installations that require immediate attention, such as those with warnings or critical alarms. The Tigo EI Platform also allows installers to filter systems by equipment’s brands and models, including the third-party equipment, which can illuminate systemic issues or common problems associated with a particular inverter, module, etc.

To enhance your efficiency, group “like” systems together, enabling you to easily access pertinent information tailored to your specific needs and decision-making requirements. Groups can use a variety of compound filter options including site characteristics, equipment types, system status and device count. Then, provide a name for this group, and save it for quick access in the future.

The EI Fleet Manager tool generates graphs, charts, and other data visualizations to make analysis at a glance feasible.  

Tigo EI is the only monitoring platform that offers complete visibility to all installed and yet-to-be-commissioned projects. Tigo installers rave about having all the important data in a simple, intuitive interface, which makes proactive operations & maintenance (O&M) feasible and avoids unnecessary and expensive truck rolls. The Tigo EI Fleet Manager empowers installers to gain a holistic perspective on multiple systems by utilizing the All-Systems View. Additionally, the Fleet Manager Dashboard immediately highlights critical and other health issues within systems, ensuring efficient monitoring.

Granular Module-Level Data
When more detailed data is needed, EI can zoom into sites at a module level, with data updates at industry-leading one-minute intervals. View current and historical performance metrics or setup instant notifications if an issue is detected.  

It is highly valuable for installers to remotely trace performance issues down to an individual module or optimizer. Complete visibility into the Reclaimed Energy and the system’s ROI not only demonstrates the value of the chosen equipment to homeowners but also provides them with peace of mind, knowing they have made the right product selection. Access to granular, customizable data is a win-win for all parties involved and ensures that systems are producing at or above expectations.  

Seamless Product Integration
The EI platform can collect component data from most leading inverter and energy storage manufacturers. With Tigo MLPEs such as TS4 Optimizers installed in your solar system, whether a site uses 100% Tigo products or a mix of different components, you gain the power to effortlessly monitor your solar production and performance data, ensuring your solar sites remain in peak condition. This greatly simplifies service operations by avoiding reliance on multiple monitoring platforms for different system types.  

Once commissioned, Tigo EI allows installers to filter systems by product, which can illuminate systemic issues or common problems associated with a particular inverter, optimizer, module, etc.  

Having more product flexibility is an added benefit to both the installer and the system owner. Installers can offer a wider variety of systems, and system owners can view all their system data from a single source — regardless of the components.  

Real-Time Collaboration Tool
The Energy Intelligence Platform facilitates seamless knowledge sharing among technicians through the Notes feature of the platform. Any notes made by those working on the issue are displayed, providing a comprehensive record of its history. Using the EI Platform, the notes could be addressed to the specific team members working on the same site, facilitating collaboration and effective issue management.

Swift Technical Support
At Tigo, customer support excellence is our top priority. Open direct support tickets with ease via the Energy Intelligence Platform for swift issue resolution, with automatic transfer of comprehensive site information, status updates, and event details.

The EI platform is a win-win for installers and system owners. Ensure your installation company can meet the demands of today and tomorrow by pairing advanced hardware with flexible software. The Tigo EI platform will improve your service offering and increase your bottom line.  

To learn more about the Tigo Energy Intelligence (EI) Platform, please schedule a demo.

Previous Blogs in this series:

"Why Tigo Energy Intelligence Platform?"
"What are the Unique Capabilities of Tigo Energy Intelligence Solar Platform?"
"How Does Tigo Energy Intelligence Solar Monitoring Platform Stand Out From The Rest?"


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