This site is owned and operated by Tigo Energy, Inc. ("Tigo"). Your privacy on the Internet is of the utmost importance to us. At Tigo, we want to make your experience online satisfying and safe. Through our website and commercial application, Tigo SMART, we gather certain types of information about our users, you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
Information that Tigo Gathers and Tracks
Tigo collects and uses information that you provide to carry out its daily business activities, to process your orders, service your account, communicate with you, and to provide you with excellent customer service.
Tigo gathers two types of information about users: (1) Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to log into our system, or to use services we provide for customers or partners; (2) Information Tigo gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs. Under no circumstances does Tigo divulge any information about an individual user to a third party.
Optional Voluntary Information
We collect personal information that you provide us through the course of using the Tigo management software, Tigo SMART, and this website (or other Tigo websites), such as when you register or use the Tigo software or when you sign-up for an e-mail newsletter, when using our administrative section, customer support resources or when contacting us for any reason
Children
Our Services are not directed to people under 13. If you become aware that your child has provided us with personal information without your consent, please contact us at support@tigoenergy.com. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child's account.
Usage Tracking
Tigo tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Tigo does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.
Cookies
We may place a text file called a «cookie» in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Tigo reserves the right to use cookies to track user traffic patterns (as described above). Our advertising system may deliver a one-time cookie to better track ad impressions and click rates. You can refuse cookies by turning them off either by using our cookie manager (mostly for EU based visitors) or by configuring their action in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site.
Use of Information
Tigo uses any information voluntarily given by our users to enhance their experience in our software and network of sites, whether to provide interactive or personalized elements or to better prepare future workflows, features or content based on the interests and anonymized activity of our users. As stated above, we use information that users voluntarily provide in part to send out electronic newsletters and to enable users to participate in polls, surveys, message boards, and forums. Tigo never shares newsletter mailing lists with any third-parties, including advertisers, sponsors or partners. When tracking information is used to determine usability issues, we do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in our applications or sites as one of many measures to determine usability issues. But we don't track which term(s) a particular user enters. Tigo creates aggregate reports on user demographics and traffic patterns for advertisers, sponsors and partners. This allows our advertisers to advertise more effectively and allows our users to receive advertisements that are pertinent to their needs. Because we don't track the usage patterns of individual users, an advertiser or sponsor will never know that a specific user clicked their ad. We will not disclose any information about any individual user except to comply with applicable law or valid legal processes or to protect the personal safety of our users or the public.
Sharing Information
Tigo uses the above-described information to tailor our content to suit your needs and help our advertisers and business partners better understand our audience's demographics. We will not share information about individual users with any third party, except to comply with applicable law or valid legal processes or to protect the personal safety of our users or the public.
Your California Rights
California Consumer Privacy Act (“CCPA”): Tigo is not a “business” under CCPA. However, we may be a “service provider,” as defined under CCPA. In such a case, the third-party (e.g., vendor or reseller) will have an agreement with Tigo about the collection and use of data that the third-party provides to Tigo for processing. If you have any questions or concerns about this, please do not hesitate to reach out to us. We have provided our contact information in the Opt-Out Policy section below.
California “Shine the Light” law: If you are a California resident, California Civil Code Section 1798.83 permits you to make an annual request for information regarding the disclosure of categories of your personal data that Tigo has shared with a third-party for the third-party’s direct marketing purposes. Note however, WE DO NOT SELL YOUR PERSONAL DATA WITH ANY THIRD PARTY FOR ANY PURPOSE. We have provided our contact information in the Opt-Out Policy section below.
Security
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL/TLS) software, which encrypts information you input. Tigo operates secure data networks protected by industry standard security controls and systems such as firewall, IDS, data encryption, and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Opt-Out Policy
If at any time you wish to stop receiving messages from Tigo, you can opt out by calling our support team via the contact information at https://www.tigoenergy.com/contact-support or by e-mailing us at privacy@tigoenergy.com or at support@tigoenergy.com or by clicking the «unsubscribe» link in our newsletters and emails.
Your Consent
By using Tigo software or its websites, you consent to the collection and use of the information described in this Privacy Policy. If we decide to change this privacy policy, we will post those changes at this URL so that you are always aware of what information we collect, how we use it, and under what circumstances it may be disclosed
This privacy policy was last updated on March 3, 2021.