Technical Support Engineer (EMEA)

TEAM:
Customer Success
LOCATION:
Florence, Italy
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About Tigo

Tigo is the worldwide leader in Flex MLPE (Module Level Power Electronics) with innovative solutions that significantly enhance safety, increase energy production, and decrease operating costs of photovoltaic (PV) systems. Tigo’s TS4 platform maximizes the benefit of PV systems and provides customers with the most scalable, versatile, and reliable MLPE solution available.

Tigo was founded in Silicon Valley in 2007 to accelerate the adoption of solar energy worldwide. Tigo systems operate on 7 continents and produce gigawatt hours of reliable, clean, affordable and safe solar energy daily.

We need top-notch individuals with a passion for solving complex problems and bringing renewable energy to the masses. Members of the team enjoy rewarding salaries, excellent benefits, an uninhibited work culture, and the satisfaction of helping to reduce the world’s dependency on fossil fuels. We work hard knowing our results will impact the affordability, reliability, and safety of clean and renewable energy systems.

Job Description

Tigo is a dynamic company that provides the highest customer care and product quality standards in the solar industry.  Join us and become part of a passionate and energetic global customer success team, that will expand your development and education in the rapidly growing field of photovoltaics. If you have an aptitude for learning and contributing, as well as a passion for people and technology, we want to hear from you!

Tigo’s Customer Success team is responsible for the overall customer experience (including training, problem solving, field services, system integration and sales engineering). The team is integral to creating successful business partnerships and maintaining high level of customer satisfaction.

As a Tigo Technical Support Engineer, you will assist installers, system designers, and system owners in bringing out the full potential of their PV systems. Using Tigo’s advanced analytical tools and software, you will earn the trust of customers (and coworkers alike), as you engage, educate, excite, and empower those around you.

Responsibilities

SUMMARY OF ESSENTIAL JOB FUNCTIONS

  • Assist customers in designing, installing, and commissioning Tigo MLPE systems.
  • Troubleshoot and provide timely resolutions for hardware and software issues.
  • Identify and communicate potentially complex situations to Tigo engineering.
  • Maintain high-level knowledge of Tigo MLPE products, including hardware, software, and service offerings.
  • Continuously learn through interactions with coworkers and customers, while also making efforts to self-educate, share, and demonstrate new knowledge/techniques, with the team.
  • Available for limited traveling and able to perform field work activities, including climbing secured ladders.

Requirements

SKILLS/ABILITIES PREFERRED

  • Superior customer service and confidence building skills (both in one-on-one and in a group environments).
  • Detail-oriented and focused, with excellent verbal and written communication skills.
  • Ability to thrive in a fast paced, dynamic, public customer facing environment.
  • Team player that works well in small, diverse groups.
  • Problem-solving skills and multi-tasking ability.
  • Conversational spoken and written Italian Language
  • Conversational spoken and written English Language.
  • Conversational spoken and written German Language.

BASIC QUALIFICATIONS

  • Bachelor’s Degree in technical or language-centred disciplines
  • Previous experience in the Solar industry a plus.

Apply for this job

Please fill out the information below to apply. Tigo is an an equal opportunity employer and values diversity at the company. Tigo does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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