All Battery Incentive programs (BIP)

Puerto Rico Customer Battery Energy Sharing Program (CBES)

Participating utilities: 
LUMA
Available States: 
Puerto Rico
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Program summary

Power Puerto Rico. Earn Rewards.

Join the next generation of energy management in Puerto Rico and help secure a brighter energy future. The Puerto Rico Customer Battery Energy Sharing Program (CBES) program offers residential and commercial customers a way to leverage their home battery storage to support the electric grid during critical periods, earning valuable compensation in the process,.

By enrolling your Tigo GO Optimized Energy Storage System (ESS), you contribute clean, renewable energy exactly when the grid needs it, helping to improve service reliability and minimize potential load shedding impacts for all customers.

The Tigo Advantage

The Tigo GO Optimized ESS with the Tigo GO Battery or EI Battery is built for seamless participation in programs like CBES.

  • Modular & Scalable: The Tigo GO Battery offers modular capacity in 5 kWh increments, allowing systems to scale up to 30 kWh,, ensuring you have the right capacity to maximize both home backup and program participation.‍
  • Optimal Efficiency: The system utilizes a DC-coupled battery configuration, which is 5% more efficient than AC-coupled designs, ensuring you get the most usable energy from every charge and discharge cycle.‍
  • Unmatched Control: The entire Tigo GO ESS solution is managed under the Tigo Energy Intelligence (EI) platform. This integrated platform allows you to monitor performance and securely connect your Tigo home battery to utility programs, contributing energy bursts when the grid requires it most,.

How the Battery Incentive Program Works

When the utility forecasts that power needs will exceed the available generation supply or peak reserve levels, an “event” may be scheduled. Participants in the program will be notified in advance.

If an event is called, your Tigo battery automatically responds. You do not have to take manual action; the Tigo Energy Intelligence software platform will automatically trigger the export of stored energy from your enrolled battery to your home or the grid.

Compensation: Participants are compensated for the energy provided during battery incentive events and information will be provided via email once enrolled.  Your total payment depends on the specific contract terms and the amount of energy discharged during each event.

Stay in Control and Ensure Backup Power

You always remain in control of your stored energy. Only a portion of your stored energy will be exported during an event, ensuring you maintain a reserve for backup power, as specified by you, the customer.

We recommend adjusting your Battery Discharge Limit to 20% or less to maximize your incentive earnings while preserving battery energy for potential power outages.

Steps to enroll

Enrollment is easy and done entirely through the Tigo EI App or EI Portal

  1. Confirm the Tigo system is installed, commissioned, connected to the internet, and approved for interconnection.
  2. Open the Tigo EI App or EI Portal
  3. Click Battery Incentive Programs from the systems dashboard section (under Today and Lifetime Metrics)
  4. Select the available program, review the details, complete the enrollment form, and submit it for approval.

If needed, use the detailed Battery Incentive Program Enrollment Guide to confirm eligibility and steps with screenshots. Program availability, equipment eligibility, and final approval are determined by the utility or program administrator.

FAQs

Below are most frequently asked questions about this program.

Who is eligible to participate in the Puerto Rico VPP Program?

Participants are compensated by their Aggregator, and the payment terms are defined by the contract established between the customer and the Aggregator. The total payment is dependent on the amount of energy supplied from the customer’s battery during each VPP event. Other participants in the program are eligible for a performance incentive of $1.00 for every kilowatt-hour (kWh) of battery energy discharged during events, with payments typically sent out within a few months after the end of each quarter.

How much will I get paid for participating in the battery incentive program?

Participants can expect between 75 and 100 demand response events annually, which are expected to average about two hours each. Events can occur any day of the year, excluding holidays, but are primarily focused between April and December,. Events most often occur between 7 p.m. and 11 p.m., although they can be called at other times.

When do VPP events typically occur, and how long do they last?

Participants can expect between 75 and 100 demand response events annually, which are expected to average about two hours each. Events can occur any day of the year, excluding holidays, but are primarily focused between April and December,. Events most often occur between 7 p.m. and 11 p.m., although they can be called at other times.

Can I opt out of an event, and will participation affect my ability to use my battery for backup power?

Participation in demand response events is 100% optional, and you may opt out of any event at any time with no penalty by notifying your aggregator or using their platform. To protect your backup power, only a portion of the energy in your Tigo GO Battery will be used during an event, ensuring a customer-specified backup reserve is maintained. You can adjust your Battery Discharge Limit (recommended at 20%) to reserve energy for yourself in case of a grid outage.

How are the incentive payments calculated?

Your incentive payment is calculated by the Program Aggregator and LUMA based on the total energy (kWh) discharged from your battery over the course of all events in a given quarter,. If your battery does not participate in an event—whether due to being offline, opting out, or inability to discharge—you will receive a value of 0 kWh for that event, which will reduce your overall performance incentive for the quarter

Still have questions?

Get in touch with a Tigo representative.

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Tigo Energy, the worldwide leader in Flex MLPE (Module Level Power Electronics), designs innovative solar power conversion and storage products that provide customers more choice and flexibility. The Tigo TS4 platform increases solar production, decreases operating costs, and enhances safety. When combined with the Tigo Energy Intelligence (EI) platform, it delivers module, system, and fleet-level insights to maximize solar performance and minimize operating costs. The Tigo GO Optimized ESS (Energy Storage System), a flexible solar-plus-storage solution for home installations, rounds out the Company’s portfolio of solar energy technology. Tigo was founded in Silicon Valley in 2007 to accelerate the adoption of solar energy, and its global team supports customers whose systems reliably produce gigawatt hours of safe solar energy on seven continents.
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