Tigo EI Inverter Manual

Installation manual for the Tigo EI Inverter, including instructions for the EI Battery, ATS, and Energy Meter

Your Tigo Customer Support contact

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Contacting technical support may be required to assist with your installation or maintenance. If the system is commissioned, Tigo will have component-level data to help understand and resolve the issue. If the PV modules are not monitored, or the inverter is not communicating, additional information will be required.

Please be prepared to provide the following information if the inverter is not communicating to the Cloud.

From the inverter:

  • Serial number
  • Model number
  • Error message from EI app / error code from LEDs
  • Description of the issue
  • Grid voltage
  • DC input voltage
  • Can the error be reproduced? If so, how?
  • Has the problem occurred previously?
  • What is/was the ambient conditions when this error occurred?

In addition to the inverter, the following information from the PV modules may be necessary. If the inverter is not communicating, or module-level monitoring was not installed, please provide the following:

  • Manufacturer and model of the PV modules
  • Module wattage
  • Module Voc
  • Module Vmp
  • Module Imp
  • Number of modules in each string

The Tigo Customer Support Team can be contacted in multiple ways:

          o  Support hours:

                  Monday – Friday

                  7:00am– 6:00pm PST (10:00am – 9:00pm EST)

You can always Ask the Community. The Community is a web-forum consisting of peers to learn, share, and collaborate.

Discover the Community by clicking the link above or scan the QR code with a smart device.