Customer Success Marketing Manager

Campbell, HQ
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About Tigo

Tigo is the worldwide leader in Flex MLPE (Module Level Power Electronics) with innovative solutions that significantly enhance safety, increase energy production, and decrease operating costs of photovoltaic (PV) systems. Tigo’s TS4 platform maximizes the benefit of PV systems and provides customers with the most scalable, versatile, and reliable MLPE solution available.

Tigo was founded in Silicon Valley in 2007 to accelerate the adoption of solar energy worldwide. Tigo systems operate on 7 continents and produce gigawatt hours of reliable, clean, affordable and safe solar energy daily.

We need top-notch individuals with a passion for solving complex problems and bringing renewable energy to the masses. Members of the team enjoy rewarding salaries, excellent benefits, an uninhibited work culture, and the satisfaction of helping to reduce the world’s dependency on fossil fuels. We work hard knowing our results will impact the affordability, reliability, and safety of clean and renewable energy systems.

Job Description

Develop and execute programs for residential and commercial solar installers to improve customer experience and loyalty worldwide.  You will be the internal voice of the installer, ensuring new products, software, services, etc. consider installer inputs.  

Your role will include Program Manager components, beginning with collecting feedback from select installers via surveys/via sales/in-person installer meetings, delivering features and services specifically targeted at installers, and bringing Tigo closer to the installer community.  You will leverage those wins to expand and broaden the connections with the ever-evolving global installer network.  Other inputs to the program definition will include mining Tigo’s ever increasing datasets of the ~55K (monitored) install based and using analytics to determine which features benefit the installer community and driving the company in that direction. Ability to prioritize what we deliver based on what we can monetize, via economic value and increasing installers willingness to pay.


  • Develop/deliver and drive internal cross-functional teams to develop/deliver, world-class collateral/training/webinars/etc. for the global installer customer base
  • Develop strong relationships with installers and feed their insight into the New Product Development Process, Customer Support Process, etc.
  • Create and implement Installer Incentive Programs to ensure correct motivating of the Installer communities while maximizing Tigo’s ROI
  • Solicit installer feedback via surveys, etc., develop and execute company-changing initiatives to align company output with serving installers in order to grow mindshare and market share
  • Be able to prioritize what we deliver based on economic value and monetization opportunity
  • Grow Tigo Energy’s mind share with installers


  • 8-10 years of experience driving influence with indirect customers, either in end customer via distributor models, or more applicably in the solar industry with installers via distributors
  • Experience driving influence internally in a cross-functional capacity, creating a vision (storytelling) for internal stakeholders
  • Prior Customer Success Manager experience in high tech industries, ex. Solar, SaaS, etc. preferred
  • Ability to manage multiple priorities and lead with initiative
  • Undergraduate/postgraduate in a technical, marketing or business-related degree all considered

Apply for this job

Please fill out the information below to apply. Tigo is an an equal opportunity employer and values diversity at the company. Tigo does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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